App Review Guideline

2.1 App Completeness

The reviewer hit something unfinished: a crash, a broken link, placeholder content, or a feature they could not reach.

Why it happens

• The app crashed or froze on the reviewer's device (often a newer iOS version or an iPad running the iPhone app).
• A login wall with no demo account in the review notes, or the demo account did not work.
• Placeholder text, empty screens or 'coming soon' features.
• In-app purchases that were not submitted for review alongside the build, or fail in the sandbox.

How to fix it

1. Open the crash log Apple attached (if any) in Xcode Organizer and fix the crash; test on the exact iOS version named in the message.
2. Add a working demo account (user name and password) and any required steps to the App Review Information section in App Store Connect.
3. Remove or finish placeholder screens and features.
4. Make sure every in-app purchase is in 'Ready to Submit' and attached to this version.

What to reply in Resolution Center

After the fix is in the build you submit:

Hello App Review team,

Thank you for the review of [app name] [version]. We fixed the issue described in Guideline 2.1: [describe the crash fix or what was completed]. A working demo account is in the App Review Information section: [user] / [password].

We have submitted build [build number] with these changes. Please let us know if anything else needs attention.

Best regards